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Official authorized distribution portal for BrainLive® · United States · 2026 production cycle
BrainLiveby Ellerby Health Sciences

Legal

Privacy policy

Effective June 2026 · Ellerby Health Sciences, Inc.

Ellerby Health Sciences, Inc. ("we", "us") respects your privacy. This policy describes what we collect when you use brainlivelab.com, why we collect it, and the choices you have.

Information we collect

We collect what you give us and a little of what your browser shares automatically:

  • Order details you provide at checkout - name, shipping address, email, phone, and order contents.
  • Support messages you send us by form, email, or phone.
  • Usage data such as pages viewed and general location, gathered through cookies and standard analytics.

Payment card details are entered directly with our PCI-compliant payment processor. We do not see or store full card numbers on our servers.

How we use it

We use your information to process and ship orders, provide support, honor the guarantee, prevent fraud, meet legal obligations, and - only if you opt in - send you product updates. We do not sell your personal information.

Sharing

We share data only with the service providers who help us operate: our payment processor, shipping and fulfillment partners, email and analytics tools, and, where required, legal or regulatory authorities. These partners may use your data only to perform services for us.

Cookies

Our site uses cookies to remember your session, understand traffic, and improve the experience. You can disable cookies in your browser settings, though some parts of the site may work less smoothly.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in each message. Depending on where you live, you may have additional rights under laws such as the CCPA. To make a request, email [email protected].

Data retention & security

We keep order records as long as needed for accounting, warranty, and legal purposes, then delete or anonymize them. We use reasonable technical and organizational safeguards to protect your data, though no method of transmission over the internet is completely secure.

Children

BrainLive is intended for adults. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy and will revise the effective date above when we do. Material changes will be highlighted on this page.

Questions about this policy? Email [email protected].